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What to expect when flying American Airlines Business

Does flying business class from Sydney to Los Angeles on an American Airlines Boeing 787 Dreamliner live up to the hype? Here is what you can expect.

For full disclosure I should tell you it is only my third time flying business class internationally and my previous experiences have set the bar very high. Which is why I am eager to see how American Airlines Flagship Business compares.

Before the flight

I am flying American Airlines Boeing 787 Dreamliner from Sydney to Los Angeles (LAX) and, as the holder of a business-class ticket, I am also given priority privileges, including an expedited pass through check-in, security and boarding.

 

My golden ticket also provides me with access to the Qantas Business Lounge at Sydney International Airport, which means the faster I move through the airport (thanks to that priority pass), the more time I’ll have to relax and enjoy a Champagne breakfast and barista-made coffee before my 11am flight.

 

I make it through check-in and security in record time and arrive at the lounge with 90 minutes to spare before I need to board.

 

The boarding process is seamless and efficient thanks again to my priority pass. I am promptly offered a Champagne to welcome me onboard as I arrive at my seat.

Stretch out on the business class bed

The seat

For some reason, I turn into an indecisive mess when it comes to choosing what I want to have within easy access of my seat as I fly and I usually spend ages trying to fit my toiletries, book, phone, headphones, passport, spare clothes, snacks and water into the available seat storage.

 

Thankfully, it isn’t a problem on this flight as my seat has three different-sized storage compartments (currently holding the amenities pack and Bose noise-cancelling headphones), a side pocket, which I use to stash the provided slippers in when not in use, and the overhead bin for my carry-on bag. They even take my coat off my hands!

 

I have just under 14 hours of flight time ahead of me and with a direct aisle-access and fully lie-flat seat controlled by a touchscreen panel located just under the storage compartments, I am eager to see how easy it will be to get a decent sleep during the flight.

 

I change into my Casper-branded business-class pyjamas and unpack the pillow, blanket and cushioned mattress by the same brand before settling in for a sleep. At 160 cm tall, I can comfortably stretch out in this position and have a moderate amount of legroom to spare.

Casper branded pyjamas provide comfort

Entertainment

There is a decent-sized catalogue of new-release movies, classics and cult favourites available to watch on the generously sized touchscreen and I spend the first 10 minutes of my flight starring the movies I am interested in watching.

 

Unfortunately, the system doesn’t go that extra step and add them to a must-watch list. There are also TV shows, e-books and music options available, but I stick to the movies. I am on my way to Salt Lake City in Utah to attend the Sundance Film Festival and I use this time to catch up on some of the films I’d missed the previous year.

 

I always travel with my own Bose noise-cancelling headphones but I can tell the supplied version included in the amenities pack is a welcome addition for those travelling without their own headphones.

 

There are USB charging ports for my devices and a remote control for those times when sitting up to touch your big screen is a bridge too far (how easy it is to get used to travelling long-haul in comfort?).

 

Wi-Fi is also available for use but the speed isn’t fast enough to bother using. I am yet to experience an in-flight Wi-Fi service that is reliable, but it is one of the few times in life where we are offline for an extended amount of time and I am okay with that.

Your ameneties kit awaits

Food

I need to start by saying that I am still thinking about the welcome snack of warm mixed nuts (is that weird?) and the ice-cream sundae I had for dessert. I had tried to skip dessert (I was trying to avoid the three-kilogram weight gain that inevitably happens on a trip to the USA) but the air hostess talked me into it and I am so very glad that she did. It was the perfect combination of vanilla ice cream, hot chocolate fudge, whipped cream and macadamia nuts.

 

The in-flight menu is inspired by Irish-Australian chef Sean Connolly. I chose the Petuna ocean trout with ‘tourneéd potatoes’, snow peas and smoked tomato vinaigrette for my main. It was underwhelming but still one of the better main meals I’ve had at 30,000 feet. Braised lamb shank, duck and pea ragout and tandoori chickpea was also a standout.

 

I can recommend the cheesy gnocchi I had as a main on my return flight to Sydney; it was spectacularly tasty.

 

Although I slept through the mid-flight snack options thanks to my comfortable sleeping arrangement, I heard the mezze plate was delicious. A few hours later, I chose the mango smoothie (a memorable option) and the continental breakfast (less memorable).

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Highlights

I can honestly say I had the best sleep I’ve ever had on a flight in the American Airlines Flagship Business Class. The mango smoothie, sundae and warm nuts were a real standout for me and the inflight entertainment was on point. I’m taking the fact I didn’t make it through all the films I’d starred as a good sign.

 

For more on this flight read our previous review of the American Airlines 787-9 Dreamliner from Sydney to LA here

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Katie Carlin
Katie Carlin is International Traveller's Head of Content and when she’s not travelling or behind her computer, she’s hosting a dinner party (likely cooking an Alison Roman recipe). She joined International Traveller in 2018 and is responsible for leading the editorial team across print, digital, social, email and native content. Her job is to make sure we create content that connects readers to incredible experiences in around the world. In addition to sharing her expertise on travel through industry speaking engagements, Katie appears on Today, A Current Affair and various radio segments. With a BA in Communications majoring in Journalism and a career that has spanned roles at Fairfax Media and Are Media writing for titles such as The Sydney Morning Herald, The Age, and various lifestyle brands, she brings a wealth of experience to her role. Her most impactful trip to date has been spotting polar bears and beluga whales in Arctic Canada.
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5 things every hotel needs for a more restorative stay

    Kate Bettes Kate Bettes
    Wellbeing means different things to different travellers. Here’s how to pick a hotel that gets it right for you.

    The best wellness holidays aren’t necessarily spent wrapped in a spa robe. Sometimes they’re found around a dinner table in Cambodia, on a hiking trail in New Zealand or after finally beating jet lag on the other side of the world. The hotel you choose is what makes them happen.

    1. Easy access to good food

    meals from Novotel Bangkok Sukhumvit 20
    Taste delicious meals at Novotel Bangkok Sukhumvit 20.

    One of the quickest ways to derail healthy habits on holiday is to spend half of it working out where to eat instead of digging into the culture around you. Thankfully, Novotel has done much of the hard work already, with chefs building menus that lean into the flavours, ingredients and traditions of each destination.

    In Sihanoukville, Cambodia, Korkor soup – often dubbed ‘Cambodian ratatouille’ – sits alongside raw blue crab dressed with lime and chilli, best enjoyed with views across the Gulf of Thailand.

    In the lovingly chaotic city of Bangkok, the presence of food cranks up the sociability. At Novotel Bangkok Sukhumvit 20, you can settle in with mango sticky rice and stranger-turned-friends beside the pool at Sky on 20 rooftop bar, or bring them along to tackle river prawns and stir-fried crab with holy basil at the buzzing Crab Paradise Dinner Buffet.

    Then Novotel Dubai Al Barsha welcomes you with a laidback twist on the level of indulgence the Middle Eastern city is best known for up on Deck Se7en. Looking towards Burj Al Arab, the rooftop lounge has everything from Mediterranean-style dishes like seabass ceviche to Italian prosecco sundowners.

    At the other end of the scale, in the hills that surround the Novotel Bali Ubud Resort, calm comes from nature. At Siralada restaurant, Balinese traditions shape the menu while thunder rumbles over the surrounding jungle – proving the setting is as nourishing as the food itself.

    While at Novotel Nha Trang, chef Kieu Thi My Hanh and her team showcase Vietnam’s knack for balancing freshness, texture and fragrant herbs. Pho remains a favourite, while seafood salad with pomelo and mango brings those flavours together in one bright dish.

    It’s all an approach backed by partnerships with expert food creators such as Alfie Steiner, whose plant-forward recipes prove healthy food should never taste plain.

    2. Better sleep options

    Novotel Bali Ubud Resort room
    Sleep deeply with Novotel.

    There are few travel experiences more disappointing than arriving in a new country, determined to seize the day, only to fall asleep fully clothed by 3pm.

    For Australian travellers, jet lag is often an unavoidable part of the journey. That’s one reason Novotel runs sleep-focused initiatives that help guests adjust quickly without compromising on health. We’re talking partnerships with Sydney-based sleep specialist Olivia Arezzolo, known for her advice on everything from better sleep habits to beating jet lag, alongside features like pillow menus, in-room yoga content and tailored sleep guidance.

    The sooner you’re operating on local time, the sooner you can get back to more pressing matters – like deciding which spa treatment to book.

    3. More ways to move

    woman hiking around queenstown new zealand
    Stay at Novotel Queenstown Lakeside and explore local hiking trails. (Credit: GettyI mages/ naruedom)

    Every place in the world has its own way of getting you moving: whether that’s hiking up ice-bitten mountains before a sauna or gentle stretching by the pool before a facial. From fitness centres to spas, Novotel recognises that wellbeing rarely looks the same.

    At Novotel Queenstown Lakeside, activity is inescapable. Here, hiking trails, ski fields, bungee jumps, and white-water rafting have made the region famous. The hotel’s location on the shores of Lake Wakatipu means less time spent organising yourself and more time out there experiencing them. To top it all off, you can book a private hot tub for the evening before heading back into the wilderness tomorrow.

    Bali, of course, takes a softer approach. At Novotel Bali Ubud Resort or Novotel Bali Nusa Dua, movement is less about conquering a mountain and more about a dance class between the tropical gardens and lagoon pools. Afterwards, the spa takes over, with traditional treatments like a Lulur body scrub: a combination of rice, turmeric, sandalwood, ginger and jasmine that’ll soothe muscles already relaxed by the Balinese heat.

    4. Better connections

    Novotel Sharm El Sheikh
    Kids will love a stay at Novotel Sharm El Sheikh.

    One of the best things about travel is that it gives your family stories you’ll be telling for years. Novotel helps create them with activities that bring everyone together, whether that’s trying something new, learning a local skill, or simply spending more time together.

    Go for a distinctly Thai twist at Novotel Phuket Vintage Park, where many of the family activities draw on local culture. Kids can try everything from beginner Thai boxing and language lessons to umbrella painting and – a pastime beloved by children the world over – pool foam parties. Everyone is welcome to join in, whether that’s getting splashed, covered in paint, or simply watching their children discover a new side of Thailand during the dedicated Family & Kids Day.

    A different adventure awaits at Novotel Sharm El Sheikh. Kids could be perfectly content with discos, drawing classes and new holiday friends, but the Red Sea has other ideas. Sitting on the edge of Naama Bay, days here might involve snorkelling colourful reefs, taking a boat trip to Ras Mohammed National Park or heading into the desert by quad bike or camel for a Bedouin-style dinner beneath the stars.

    5. Location is everything

    Surin Beach, Choeng Thale, Thalang District, Phuket, Thaiföld
    Explore Phuket’s gorgeous beaches. (Credit: Bence Biczo)

    Everyone’s idea of wellness looks a little different. With more than 600 hotels across 65 countries, Novotel gives guests the freedom to choose the destination that suits them best. Whether that’s a beachside escape in Phuket, an alpine expedition in Queenstown or a city break in Bangkok, there’s a good chance a Novotel isn’t far away.

    All that’s left? Choosing your version of wellbeing.

    Discover stays to inspire your everyday at novotel.accor.com.