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How to avoid even the gnarliest of travel scams

International Traveller

Being swindled out of your pretty pennies in a travel scam, however great or small, can be enough to take the shine off an overseas holiday. Here are six of the most common travel scams to watch out for, whether you’re a first-time traveller or seasoned adventurer. By Quentin Long

1. Boozy dinner scam

The scenario:

This is one of the most common scams; it happens all the time in foreign countries.

You go out and have a few drinks, a nice meal, a few more drinks, you get carried away and then the bill arrives.

Your ability to do the math converting the foreign currency is not so good, but the waiter is now your best friend so you stick it on the credit card without paying much attention.

Before you know it you’ve just approved (and can’t contest) a highly inflated bill.

How to combat it:

Be vigilant and know your limits – you may be on holidays but you are in a foreign country and are vulnerable to being taken advantage of.

Also, ask for a detailed receipt so you can check the bill again in the morning and dispute it if necessary.

 

2. Fraud hotel deal scam

The scenario:

The situation is, you stumble across an amazing hotel deal that no other hotel you find can compete with. You book it and the hotel asks for a BPAY or direct deposit (not a credit card) followed by what appears to be a legitimate booking reference.

You later arrive at the hotel to find there is no booking under your name and your deposit has vanished.

So what happened?

The scammers have booked the hotel in your name on another legitimate site but using a stolen credit card.

The scammers then forward to you a legitimate (if slightly doctored) confirmation in your name, further sucking you into a false sense of confidence.

The owner of the stolen credit card used to book your hotel stay complains to their credit card provider and has the transaction reversed.

As a result of that transaction being reversed, the booking in your name is cancelled by the hotel – they simply don’t believe the transaction was legitimate.

Of course, you’re not privy to this and no one has contacted you to let you know the booking has been cancelled.

You turn up at the hotel to find there’s no booking for you, and you have no recourse because it was a cash transaction.

How to combat it:

Make sure you don’t direct deposit or BPAY anyone you have never dealt with before.

 

3.  Closed temple scam

The scenario:

You’ve travelled to see a popular tourist destination like the Grand Palace in Bangkok, only to be greeted at the entrance by someone who tells you the temple is closed today.

They then offer to take you to alternative temples that are open, which you largely enjoy, until eventually they let you in on ‘a special duty-free jewellery store’.

You’re then taken to said shop where you think you’re buying cheap Thai gems, but they’re actually fake.

Hot to combat it:

Check opening times of attractions both online and with your hotel concierge before you set off. And never buy anything you think is too good to be true.

 

4. Reception desk scam

The scenario:

You’ve checked in at your hotel, settled into your room, when a few hours later the phone rings. It’s reception – it seems there’s an issue with the credit card you’ve provided so they ask you to repeat the number or disclose the details of another card.

Truth is, it’s not the front desk – it’s a scammer who has just nabbed all the necessary details to drain your bank account and take a holiday on you. Aren’t you generous?

How to combat it:

Say you will call them back, put the phone down and visit reception. Never provide your credit card number over the phone when you travel.

 

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5. Grandparents scam

The scenario:

This is a more recent phenomenon that tends to target the elderly and unsuspecting – like we needed another reason to loathe scummy scammers!

Basically what happens is the victim receives a phone call or email from someone pretending to be their grandchild, niece or nephew who’s in distress while overseas.

They say they’re in some kind of situation that requires a large sum of money to bail them out (for example they’ve been in an accident, they’re in prison, they’re stuck in an airport, there’s some medical emergency…), tricking the victim into transferring however much, direct to the scammer.

It’s a ploy that is particularly common during peak seasons like schoolies.

How to combat it:

Be vigilant and call them back – it can always be done.

 

6. Hotel WiFi Scam

This is a nefarious little bugger of a nerdy scam.

A scammer will set up a wi-fi network that covers the same area of a hotel and names it almost identically to the real hotel wi-fi network. And so unsuspecting travellers log on and start surfing the net and passing their personal details, accessing their online banking and even making online purchases with their credit or debit cards.

This is all over the scammer’s wi-fi which is intercepting all the passwords and credit card details to be used at a later date.

How to combat it:

Even free wi-fi will usually have some sort of hotel interface and login so they are able to monitor individual usage and content. So be absolutely sure of the wi-fi network for the hotel and if there is no login required be aware. Also it is worth using the ‘forget network’ function to make sure you do not automatically logon to networks without your knowledge.

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5 things every hotel needs for a more restorative stay

    Kate Bettes Kate Bettes
    Wellbeing means different things to different travellers. Here’s how to pick a hotel that gets it right for you.

    The best wellness holidays aren’t necessarily spent wrapped in a spa robe. Sometimes they’re found around a dinner table in Cambodia, on a hiking trail in New Zealand or after finally beating jet lag on the other side of the world. The hotel you choose is what makes them happen.

    1. Easy access to good food

    meals from Novotel Bangkok Sukhumvit 20
    Taste delicious meals at Novotel Bangkok Sukhumvit 20.

    One of the quickest ways to derail healthy habits on holiday is to spend half of it working out where to eat instead of digging into the culture around you. Thankfully, Novotel has done much of the hard work already, with chefs building menus that lean into the flavours, ingredients and traditions of each destination.

    In Sihanoukville, Cambodia, Korkor soup – often dubbed ‘Cambodian ratatouille’ – sits alongside raw blue crab dressed with lime and chilli, best enjoyed with views across the Gulf of Thailand.

    In the lovingly chaotic city of Bangkok, the presence of food cranks up the sociability. At Novotel Bangkok Sukhumvit 20, you can settle in with mango sticky rice and stranger-turned-friends beside the pool at Sky on 20 rooftop bar, or bring them along to tackle river prawns and stir-fried crab with holy basil at the buzzing Crab Paradise Dinner Buffet.

    Then Novotel Dubai Al Barsha welcomes you with a laidback twist on the level of indulgence the Middle Eastern city is best known for up on Deck Se7en. Looking towards Burj Al Arab, the rooftop lounge has everything from Mediterranean-style dishes like seabass ceviche to Italian prosecco sundowners.

    At the other end of the scale, in the hills that surround the Novotel Bali Ubud Resort, calm comes from nature. At Siralada restaurant, Balinese traditions shape the menu while thunder rumbles over the surrounding jungle – proving the setting is as nourishing as the food itself.

    While at Novotel Nha Trang, chef Kieu Thi My Hanh and her team showcase Vietnam’s knack for balancing freshness, texture and fragrant herbs. Pho remains a favourite, while seafood salad with pomelo and mango brings those flavours together in one bright dish.

    It’s all an approach backed by partnerships with expert food creators such as Alfie Steiner, whose plant-forward recipes prove healthy food should never taste plain.

    2. Better sleep options

    Novotel Bali Ubud Resort room
    Sleep deeply with Novotel.

    There are few travel experiences more disappointing than arriving in a new country, determined to seize the day, only to fall asleep fully clothed by 3pm.

    For Australian travellers, jet lag is often an unavoidable part of the journey. That’s one reason Novotel runs sleep-focused initiatives that help guests adjust quickly without compromising on health. We’re talking partnerships with Sydney-based sleep specialist Olivia Arezzolo, known for her advice on everything from better sleep habits to beating jet lag, alongside features like pillow menus, in-room yoga content and tailored sleep guidance.

    The sooner you’re operating on local time, the sooner you can get back to more pressing matters – like deciding which spa treatment to book.

    3. More ways to move

    woman hiking around queenstown new zealand
    Stay at Novotel Queenstown Lakeside and explore local hiking trails. (Credit: GettyI mages/ naruedom)

    Every place in the world has its own way of getting you moving: whether that’s hiking up ice-bitten mountains before a sauna or gentle stretching by the pool before a facial. From fitness centres to spas, Novotel recognises that wellbeing rarely looks the same.

    At Novotel Queenstown Lakeside, activity is inescapable. Here, hiking trails, ski fields, bungee jumps, and white-water rafting have made the region famous. The hotel’s location on the shores of Lake Wakatipu means less time spent organising yourself and more time out there experiencing them. To top it all off, you can book a private hot tub for the evening before heading back into the wilderness tomorrow.

    Bali, of course, takes a softer approach. At Novotel Bali Ubud Resort or Novotel Bali Nusa Dua, movement is less about conquering a mountain and more about a dance class between the tropical gardens and lagoon pools. Afterwards, the spa takes over, with traditional treatments like a Lulur body scrub: a combination of rice, turmeric, sandalwood, ginger and jasmine that’ll soothe muscles already relaxed by the Balinese heat.

    4. Better connections

    Novotel Sharm El Sheikh
    Kids will love a stay at Novotel Sharm El Sheikh.

    One of the best things about travel is that it gives your family stories you’ll be telling for years. Novotel helps create them with activities that bring everyone together, whether that’s trying something new, learning a local skill, or simply spending more time together.

    Go for a distinctly Thai twist at Novotel Phuket Vintage Park, where many of the family activities draw on local culture. Kids can try everything from beginner Thai boxing and language lessons to umbrella painting and – a pastime beloved by children the world over – pool foam parties. Everyone is welcome to join in, whether that’s getting splashed, covered in paint, or simply watching their children discover a new side of Thailand during the dedicated Family & Kids Day.

    A different adventure awaits at Novotel Sharm El Sheikh. Kids could be perfectly content with discos, drawing classes and new holiday friends, but the Red Sea has other ideas. Sitting on the edge of Naama Bay, days here might involve snorkelling colourful reefs, taking a boat trip to Ras Mohammed National Park or heading into the desert by quad bike or camel for a Bedouin-style dinner beneath the stars.

    5. Location is everything

    Surin Beach, Choeng Thale, Thalang District, Phuket, Thaiföld
    Explore Phuket’s gorgeous beaches. (Credit: Bence Biczo)

    Everyone’s idea of wellness looks a little different. With more than 600 hotels across 65 countries, Novotel gives guests the freedom to choose the destination that suits them best. Whether that’s a beachside escape in Phuket, an alpine expedition in Queenstown or a city break in Bangkok, there’s a good chance a Novotel isn’t far away.

    All that’s left? Choosing your version of wellbeing.

    Discover stays to inspire your everyday at novotel.accor.com.